Frequently Asked Questions

Getting started is simple:

1. Download the AI Plant Doctor app (coming soon to iOS and Android)
2. Create a free account or try guest mode
3. Take photos of your plant's symptoms
4. Get an instant AI diagnosis with treatment recommendations
5. Follow the personalized care plan to restore your plant's health

No! You can try AI Plant Doctor in guest mode with 1 free diagnosis. However, creating an account gives you:

• 3 free diagnoses to start (instead of 1)
• Ability to save and track your plants
• Smart reminders and notifications
• Treatment progress tracking
• Purchase credits for unlimited diagnoses

Yes! AI Plant Doctor is built with Flutter, so it works natively on both iOS and Android. Store links will appear on this website as soon as the apps are approved by Apple and Google.

Our AI model targets 95% accuracy and has been tested on over 10,000 simulated diagnoses. However, accuracy depends on several factors:

• Photo quality: Clear, well-lit images of symptoms work best
• Plant condition: Early-stage problems are easier to identify
• Species variety: Common houseplants have higher accuracy rates

We always provide confidence scores with each diagnosis, and we recommend consulting with local plant experts for critical decisions.

Our AI can identify a wide range of plant health issues:

Follow these tips for optimal diagnosis accuracy:

• Focus on affected areas: Show damaged, discolored, or unusual parts
• Use good lighting: Natural daylight or bright indoor lighting
• Get close: Fill the frame with leaves or affected areas
• Take multiple angles: You can upload up to 3 photos per diagnosis
• Avoid blurry shots: Hold steady or use your phone's timer
• Include context: Show both healthy and affected parts when possible

Our credits system is simple and fair:

• 1 credit = 1 diagnosis: Each AI analysis uses exactly 1 credit
• Credits never expire: Buy them when you need them, use them anytime
• No subscriptions: Pay only for what you use
• Bulk discounts: Larger credit bundles offer better value

Each diagnosis includes species identification, problem detection, confidence scores, and a complete personalized treatment plan with reminders.

No, credits never expire. Once you purchase them, they remain in your account forever. This means you can buy credits when convenient and use them at your own pace without any pressure or waste.

Yes! We offer a satisfaction guarantee. If you're not happy with your diagnosis results, contact our support team within 7 days for a credit refund. We stand behind the quality of our AI diagnoses and want you to have confidence in our service.

No, we deliberately chose a pay-as-you-go model instead of subscriptions. We believe you shouldn't pay for diagnoses you don't need. Our credits system ensures you only pay for what you actually use, making it more cost-effective for casual plant parents and serious collectors alike.

We prioritize your privacy and minimize data retention:

• Temporary processing: Photos are processed for diagnosis then deleted from our servers
• No permanent storage: We don't build a database of your plant photos
• EXIF data stripped: Location and device data are automatically removed
• Secure transmission: All photos are encrypted during upload and processing

Your diagnosis results and treatment plans are saved to your account, but the original photos are not retained.

We use privacy-first analytics to improve the app while protecting your data:

• Basic usage statistics (which features are used most)
• Diagnosis accuracy feedback (when you rate results)
• Performance metrics (app crashes, load times)
• Aggregated, anonymized trends (no personal identification)

We never sell your data or share personal information with third parties. All analytics are used solely to improve AI Plant Doctor.

Absolutely. You can delete your account at any time from the app settings. This will permanently remove all your personal data, plant records, diagnosis history, and unused credits. The process is immediate and irreversible, giving you complete control over your data.

AI Plant Doctor has smart offline capabilities:

• View saved data: Access your plant collection, past diagnoses, and treatment plans
• Take photos: Capture images even without internet
• Queued processing: Diagnoses are automatically processed when you reconnect
• Reminders work: Local notifications continue even offline

Note: AI diagnosis requires an internet connection, but the app gracefully handles temporary disconnections.

If you believe a diagnosis is incorrect:

1. Check photo quality: Retake with better lighting or focus
2. Try different angles: Upload photos from multiple perspectives
3. Review confidence scores: Low confidence suggests uncertain results
4. Consult local experts: Always verify with plant professionals for serious issues
5. Contact support: Report inaccuracies to help improve our AI
6. Request refund: Use our 7-day satisfaction guarantee if unsatisfied

We offer multiple support channels:

• In-app help: Built-in support system with quick answers
• Email support: Detailed assistance for complex issues
• Priority support: Faster response times for credit bundle customers
• FAQ updates: We continuously expand this page based on user questions

Most users find answers in our comprehensive help system, but we're always happy to assist with personalized support.